What is complex care?

Complex care is person-centered specialist support for someone with a chronic or long-term health condition, that requires extra assistance to manage their symptoms and daily activities to enable a high quality of life.

This type of care differs from general domiciliary care because it usually involves medical intervention of some sort and involvement with clinicians and nurses that specialise in that individual’s particular condition.

Why choose this service

Complex care can include any condition that requires clinical support, such as Parkinson’s, acquired brain injuries or a neurological condition. It can also be provided if someone requires nursing care as a result of their primary condition, for example, a PEG feeding tube after someone has had a stroke.

The aim of complex care at home is to provide support around an individual’s needs and enable them to retain their independence as much as possible.

We recognise that everyone’s care situation is completely different – whether you’ve just come out of hospital and need care for a for weeks or months to help you get you back on your feet, or if you have a complex condition that you’ve lived with since birth and want to be able to live by yourself. 

We have experience with ventilated patients as well as clients who have suffered brain and head injuries and need our specialist help.

 

Our Complex Care Services Include:

Ventilator care – support with connecting and disconnecting your ventilator including NIPPI 3 and Cpap, support changing and cleaning your filters and tubing, support in recognising and managing problems with your ventilator.

Tracheostomy care – we are able to undertake a full tracheostomy change, assist with inner cannula changing and cleaning and with care of your stoma site.

Ambu-bagging – manual ventilation where clinical signs indicate respiratory difficulties require it.

Cough assist – checking and ensuring settings are correct. Fully assisting in the use of your cough assist either manual or automatic.

Chest physio – administer prescribed plan of care from physiotherapist.

Suction – we are able to provide both shallow oral suctioning and deep suction via tracheostomy using either a closed or open suction catheter system.

Bowel care – from assisting you into the right position to digital evacuation and bowel stimulation, including use of suppositories and enema’s.

Stoma care – care of the stoma site and emptying of stoma bag.

Catheter care – including intermittent catheterisation, care of your suprapubic site and catheter and recognition and management of urinary tract infections.